Lenswork plans are prepaid for a month or a year. This policy explains what happens when you cancel, change modules or stop paying, and when a payment can be refunded.
Free trials
Trials are free and do not need a card. Nothing is charged when a trial ends; the workspace is locked until you choose a paid plan, and your data is kept.
Cancelling a plan
The workspace owner can cancel from the subscription page in the workspace. Cancelling stops future renewals, including automatic debits. Access continues until the end of the current paid period, after which the workspace is locked.
Changing modules
When you add or remove modules during a period, the unused days you have already paid for are carried over to the new plan, so the same days are not charged twice.
Refunds
Payments for a period that has started are not refunded, including when a plan is cancelled part way through that period or a yearly plan is cancelled early.
We will refund a payment in full if you were charged twice for the same period, charged after cancelling, or charged an incorrect amount. Contact us within 30 days of the charge. Approved refunds are returned to the original payment method, usually within 5–7 working days, depending on your bank.
Missed payments
If a renewal is not paid, the workspace keeps working for a short grace period and is then locked until payment is made. Your data is not deleted when a workspace is locked.
Enquiries and demos
Sending an enquiry or booking a demo is free and does not create an account or a purchase obligation.
Contact
For billing questions or refund requests, email hello@lenswork.in or call +91 70165 36985, and include your workspace address and the payment date. The Terms and Conditions apply alongside this policy.